Help & FAQ
Everything you need to know about shopping with 12 STOREEZ, from our delicate fabrics to global delivery.
What is the typical delivery timeframe for my order?
Standard shipping usually takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to follow your package in real-time.
How do I care for my 12 STOREEZ silk and cashmere pieces?
To preserve the longevity of our premium natural fabrics, we recommend professional dry cleaning or gentle hand washing at low temperatures. Detailed care instructions are located on the inner label of each garment.
What is your return policy?
We offer a 14-day return window from the date of receipt. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like intimate apparel are final sale for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and duties are calculated at checkout based on your specific destination and the weight of your order.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend choosing the larger size for a more relaxed, signature 12 STOREEZ silhouette.